Support

How can we help?

Real humans answer support email, usually within one business day.

Frequently asked

Is uBringIt free?
Yes. Creating events, sharing the sign-up link, and collecting RSVPs is free forever. Every event includes a shared photo album with up to 20 photos free; optional paid upgrades raise the photo limit and unlock the AI Planner and extra organizer tools.
Do guests need to create an account?
No. Guests open your event link, pick what they're bringing, and submit their name. No app to download and no password to remember.
How do I find an event I created on a new device?
Your event is always saved in uBringIt's cloud, even without an account — only organizer access is remembered per browser. Sign in on "My events" with the email you entered as the organizer email — events created with that email are linked to your account. If you created an event without signing in or without an email, it is only remembered in the browser you used, so keep your organizer link or confirmation email; we can't guarantee recovery otherwise.
Can I edit or delete an event after creating it?
Yes. Open your event from "My events" (or the organizer link in your confirmation email), go to the Organizer dashboard, and tap "✏️ Edit event" to change the name, date, time, location, description or organizer name. Your guest link and sign-ups stay the same. To delete, use "Delete event" in the Organizer dashboard.
What happens if two guests try to bring the same thing?
uBringIt flags duplicates automatically. Server-side validation prevents two guests from claiming the same exclusive item, so nobody shows up with five bags of chips.
Can I get a refund on a paid upgrade?
Yes. Email admin@ubringit.net within 14 days of purchase if a paid feature didn't work or wasn't used, and we'll review your request.
Can I install uBringIt as an app on my phone?
Yes. Open ubringit.net in Safari (iOS) or Chrome (Android) and use "Add to Home Screen." A native App Store and Play Store version is on the roadmap.
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